Frequently Asked Questions
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Are your fragrances made from 100% natural products?
Scent Journey believes in pushing the boundaries while crafting unique, enjoyable, and long lasting fragrances. Careful consideration was used while deciding which ingredients to use in our fragrances. Natural ingredients is our preference to use, when it makes sense. However, at times high quality synthetics are required to produce the expected longevity and enjoyable nature of our scents. We believe in being completely transparent with our customers.
Who is the nose behind your fragrances?
All of our fragrances were blended in house. Our perfumer is Anthony Lane.
Does Scent Journey offer returns?
Due to our products nature, we will not accept returns or exchanges of opened/used fragrances. Defective products will be replaced but refunds/exchanges can’t be offered due to customers preference. Due to the personal and subjective nature of fragrances, we encourage customers to take advantage of our sample sizes prior to committing to full bottle sizes.
How can Scent Journey’s fragrances be enjoyed?
Scent Journey is an online fragrance house. Currently, our fragrances are not stocked in any brick and mortar stores. We ship to anywhere in the contiguous US, Alaska, and Hawaii. Please feel free to contact Scent Journey sales team (shop@thescentjourney.com) to discuss shipping options abroad or to inquire about wholesale opportunities.
An order was placed but I haven’t received my fragrance. Is it lost?
We do our best to process and ship your order in a timely and respectable manner. Please check your order confirmation email to verify your shipping information. You should be able to locate updated tracking information from the shipper’s website. Unfortunately, once your order has left our facility, we can't be liable for your order. Check with the postage carrier to adjust your shipping address or locate your package.
Do you offer discounts?
Please join our mailing list to be notified of upcoming sales and receive free shipping on your first order.