Refund Policy

Refunds & Returns

Our policy lasts 7 days on unopened/unused boxes of our fragrance products. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All sales of samples and travel sprays are final. Sample and travel sprays can not be returned to Scent Journey Fragrances.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us at shop@thescentjourney.com about the return.

Please send your purchase to:

8955 US Highway 301 N Suite 220 Parrish, Florida 34219

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@thescentjourney.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@thescentjourney.com and send your item to: 8955 US Highway 301 N Suite 220 Parrish, Florida 34219

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Scent Journey Fragrances LLC. 8955 US Highway 301 N Suite 220 Parrish, Florida 34219

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds & Returns Policy

Whatever it is, the way you tell your story online can make all the difference.

Due to the nauture of our product being sold, customers can not return opened frances. Customers are encouraged to purchase samples prior to committing to purchase a full bottle. However, we value your customer experience. If you are unhappy with any of our products, please email shop@thescentjourney. We will do our best to work out an arrangement to make all parties satisfied.

Our refund policy lasts 7 days on unopened/unused boxes of our fragrance products. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All sales of samples and travel sprays are final. Sample and travel sprays can not be returned to Scent Journey Fragrances.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the sealed and original packaging.

To complete your return, please first contact us at shop@thescentjourney.com about the return.

Please send your purchase to:

8955 US Highway 301 N Suite 220 Parrish, Florida 34219

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.